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Job openings for technical support engineer in bangalore hyderabad

Technical Support Engineer

Bangalore, Hyderabad

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Company Name- Bolsterbiz

Technical Support Engineer( Remote) Urgent Candidates

Total Experience: - At least more than 2–3 years

Relevant Experience - At least 1.5 years

Salary Budget - Up to 8 LPA (negotiable if candidate is exceptionally good



Candidate who has experience with hardware or is working as a technical agent for Windows or system software.

They should have experience with some SaaS software applications.



Responsibilities:

● Engage in direct communication with US-based B2B clients to understand and

diagnose their technical issues related to the software.

● Take screen recordings during client interactions to better comprehend the nature of

the reported issues.

● Replicate and troubleshoot basic and complex technical issues experienced by

clients, including account setup.

● Diagnose and troubleshoot technical issues, working diligently to identify points of

difficulty within their workflow on the software.

● Collaborate closely with the internal engineering team to escalate and resolve

complex technical problems efficiently.

● Provide prompt and accurate technical solutions to clients, ensuring their issues are

addressed satisfactorily.

● Utilize your expertise in HTML, CSS, JavaScript, PHP, GitHub, and JIRA to deliver

effective support and solutions.

● Refer to internal databases and external resources to access relevant information

and maintain up-to-date knowledge of the product and its updates.

● Act as a reliable resource for clients, offering guidance and best practices to

maximize their productivity and experience with the software.



● Document and maintain detailed records of client interactions, issues, and

resolutions in our support system.

● Handle Answer L2 tickets, addressing more advanced technical inquiries and

troubleshooting.









Qualifications

● Familiarity with version control systems like GitHub and issue tracking tools like JIRA.

● Excellent communication skills and ability to communicate tech

Experience 2 - 4 Years
Salary 5 Lac To 10 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification B.C.A, B.E, M.C.A, M.Tech
Key Skills Networking Linux Desktop Support Service Desk Technical Analysis Software Support SAAS Technical Support IT Support Technician Documentation work from home walk in

About Company

Company Name

Bolsterbiz

About Company Bolsterbiz started with the sole objective of helping companies reach the next level in their growth story. We see ourselves as an extension of the companies we work with and firmly believe that our success depends on the success of our partners. A great idea is not enough to make it a success, we believe that it depends on the effective and efficient utilisation of resources to execute the decisions taken during this journey as per the needs and feedback of customers. Our highly driven team ensures that you always have the edge over your competition, while you continue to focus your efforts on improving your core offerings.
Contact Person Ajay
Mobile 9319037707
Email ID contact@toolify.in



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